APA (7th ed.) Citation

Shapiro, B. J., & Long, K. B. (1994). Just Say Yes: Reengineering Library User Services for the 21st Century.

Chicago Style (17th ed.) Citation

Shapiro, Beth J., and Kevin Brook Long. Just Say Yes: Reengineering Library User Services for the 21st Century. 1994.

MLA (9th ed.) Citation

Shapiro, Beth J., and Kevin Brook Long. Just Say Yes: Reengineering Library User Services for the 21st Century. 1994.

Warning: These citations may not always be 100% accurate.