Shapiro, B. J., & Long, K. B. (1994). Just Say Yes: Reengineering Library User Services for the 21st Century.
Chicago Style (17th ed.) CitationShapiro, Beth J., and Kevin Brook Long. Just Say Yes: Reengineering Library User Services for the 21st Century. 1994.
MLA (9th ed.) CitationShapiro, Beth J., and Kevin Brook Long. Just Say Yes: Reengineering Library User Services for the 21st Century. 1994.
Warning: These citations may not always be 100% accurate.