Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1994
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ507027 |
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Sommario:
- The Cost of Quality--Its Application to Libraries. Franklin, Brinley Cost Effectiveness Costs Libraries Library Expenditures Management Teams Operating Expenses Quality Control Total Quality Management Examines the conceptual basis for the cost of quality and its application to libraries. The framework for analysis of this conceptual basis includes definitions of the cost of quality; a brief historical review of the cost of quality; and the application of quality cost to libraries, including an explanation of how quality costs respond to quality improvement programs. (Author/JKP)