Lavin, M. R. (1995). Improving the Quality of Business Reference Service.
Cita Chicago Style (17a ed.)Lavin, Michael R. Improving the Quality of Business Reference Service. 1995.
Cita MLA (9a ed.)Lavin, Michael R. Improving the Quality of Business Reference Service. 1995.
Precaución: Estas citas no son 100% exactas.