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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ508685 |
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Table of Contents:
- Improving the Quality of Business Reference Service. Lavin, Michael R. Job Skills Librarians Library Policy Library Services Policy Formation Reference Services Search Strategies User Needs (Information) Users (Information) Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business librarians; and developing appropriate policies. (51 references) (Author/LRW)