Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ508693 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1867180979992395776 |
|---|---|
| author | Whitlatch, Jo Bell |
| author_facet | Whitlatch, Jo Bell Whitlatch, Jo Bell |
| collection | Education Resources Information Center |
| contents | Customer Service: Implications for Reference Practice. Whitlatch, Jo Bell Business Administration Institutional Research Library Administration Library Services Reference Services Total Quality Management User Needs (Information) The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference service quality are explored. (70 references) (Author/AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ508693 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | Customer Service: Implications for Reference Practice. Whitlatch, Jo Bell Business Administration Institutional Research Library Administration Library Services Reference Services Total Quality Management User Needs (Information) Customer Service: Implications for Reference Practice. Whitlatch, Jo Bell Business Administration Institutional Research Library Administration Library Services Reference Services Total Quality Management User Needs (Information) The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference service quality are explored. (70 references) (Author/AEF) |
| title | Customer Service: Implications for Reference Practice. |
| topic | Business Administration Institutional Research Library Administration Library Services Reference Services Total Quality Management User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ508693 |