Imagen de Portada

Evaluation of Reference Service by User Report of Success.

Fuente: ERIC Institute of Education Sciences

Guardado en:

Detalles Bibliográficos
Autor principal:	Murfin, Marjorie E.
Formato:	Recurso educativo Open Access
Lenguaje:	en
Publicado:	1995
Materias:	Behavioral Objectives Evaluation Methods Feedback History Librarians Library Services Observation Reference Services Success Users (Information)
Acceso en línea:	Acceder al recurso
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Personnel Accountability Form for Academic Reference Librarians: A Model
por: Ellison, John W., et al.
Publicado: (1976)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
por: Dewdney, Patricia, et al.
Publicado: (1994)

Discovering the User: A Practical Glance at Usability Testing.
por: Campbell, Nicole, et al.
Publicado: (1999)

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
por: Nichols, Mary Ellen
Publicado: (1993)

Quantitative Evaluation of the Reference Process.
por: Kantor, Paul B.
Publicado: (1981)

Connecting Libraries and Schools Project (CLASP) Evaluation. Report #7. Final Report.
por: Small, Ruth V., et al.
Publicado: (1994)

Peer Reflection: Collegial Coaching and Reference Effectiveness.
por: Huling, Nancy
Publicado: (1999)

Oh! Web 2.0, Virtual Reference Service 2.0, Tools and Techniques (I): A Basic Approach
por: Arya, Harsh Bardhan, et al.
Publicado: (2011)

Analyzing Properties of Success for Assessment Development in Maker-Based Learning
por: Kailea Saplan, et al.
Publicado: (2024)

From the Other Side of the Reference Desk: A Focus Group Study.
por: Massey-Burzio, Virginia
Publicado: (1998)

Make 'Em Smile: 10 Essentials for Successful Customer Service.
por: Todaro, Julie Beth
Publicado: (1995)

Paraprofessionals at the Reference Desk.
por: Murfin, Marjorie E., et al.
Publicado: (1988)

Closing the Reference Interview: Implications for Policy and Practice.
por: Nolan, Christopher W.
Publicado: (1992)

The Measurement and Evaluation of Reference Service.
por: Rothstein, Samuel
Publicado: (1989)

Factors That Influence Reference Success: What Makes Questioners Willing to Return?
por: Durrance, Joan C.
Publicado: (1995)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
por: Gross, Melissa, et al.
Publicado: (2002)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
por: Schmidt, Janine B.
Publicado: (1979)

Guidelines for Behavioral Performance of Reference and Information Services Professionals.
Publicado: (1996)

Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
por: Hults, Patricia, et al.
Publicado: (1992)

Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
por: Battley, Belinda, et al.
Publicado: (2012)

Developing Behavioral Reference Desk Performance Standards.
por: Larson, Carole A., et al.
Publicado: (1994)

On Training the Children's Reference Librarian.
por: Behrmann, Christine, et al.
Publicado: (1991)

Developmentally Based Performance Measures for Young Adult Services.
por: Chelton, Mary K.
Publicado: (1984)

Successful Reference Training on a Shoestring.
por: Kalvee, Debbie
Publicado: (1996)

Quality Reference Service: A Preliminary Case Study.
por: Stalker, John C., et al.
Publicado: (1996)

The Ties that Bind: Creating Great Customer Service.
por: Lisker, Peter
Publicado: (2000)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
por: Edwards, Susan, et al.
Publicado: (1995)

Learning Our Limits: The Science Libraries at Duke University Retreat to Respond To Our Changing Environment.
por: Langley, Anne, et al.
Publicado: (1999)

Focusing on Quality Reference Service.
por: Bicknell, Tracy
Publicado: (1994)

Reference Accuracy.
por: Roy, Loriene
Publicado: (1995)

On the Road to STARdom: Improving Reference Accuracy.
por: Isenstein, Laura J.
Publicado: (1991)

Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
por: Bunge, Charles A.
Publicado: (1999)

Asking "Why" Questions in the Reference Interview: A Theoretical Justification.
por: Dewdney, Patricia, et al.
Publicado: (1997)

Beyond Efficacy: The Exemplar Librarian as a New Approach to Reference Evaluation.
por: Quinn, Brian
Publicado: (1994)

Evaluating Reference Service in a Large Academic Library.
por: Elzy, Cheryl, et al.
Publicado: (1991)

User Preferences in Reference Services: Virtual Reference and Academic Libraries
por: Cummings, Joel, et al.
Publicado: (2007)

Values for Human-to-Human Reference.
por: Gorman, Michael
Publicado: (2001)

The Reference Librarian as Mediator: Predicting Accuracy Scores from User Impressions.
por: Lancaster, F. W., et al.
Publicado: (1992)

The Performance of Professionals and Non-Professionals in the Reference Interview
por: Halldorsson, Egill A., et al.
Publicado: (1977)

Alaska Conference on Library and Information Services: An Evaluation.
por: Dalton, Phyllis I.
Publicado: (1979)