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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ508708 |
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Table of Contents:
- Evaluation of Reference Service by User Report of Success. Murfin, Marjorie E. Behavioral Objectives Evaluation Methods Feedback History Librarians Library Services Observation Reference Services Success Users (Information) The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self-reports of success, behavioral guidelines, and observation. The advantages and disadvantages of user-report methodology are considered. (Author/AEF)