Factors That Influence Reference Success: What Makes Questioners Willing to Return?

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Durrance, Joan C.
Format:	Recurso educativo Open Access
Language:	en
Published:	1995
Subjects:	Case Studies Interaction Interpersonal Competence Librarian Attitudes Library Personnel Library Research Problems Reference Services Success User Needs (Information)
Online Access:	Acceder al recurso
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author	Durrance, Joan C.
author_facet	Durrance, Joan C. Durrance, Joan C.
collection	Education Resources Information Center
contents	Factors That Influence Reference Success: What Makes Questioners Willing to Return? Durrance, Joan C. Case Studies Interaction Interpersonal Competence Librarian Attitudes Library Personnel Library Research Problems Reference Services Success User Needs (Information) Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to determine need are discussed. (Author/AEF)
format	Recurso educativo Open Access
id	eric_EJ508709
institution	ERIC Institute of Education Sciences
language	en
publishDate	1995
record_format	eric
spellingShingle	Factors That Influence Reference Success: What Makes Questioners Willing to Return? Durrance, Joan C. Case Studies Interaction Interpersonal Competence Librarian Attitudes Library Personnel Library Research Problems Reference Services Success User Needs (Information) Factors That Influence Reference Success: What Makes Questioners Willing to Return? Durrance, Joan C. Case Studies Interaction Interpersonal Competence Librarian Attitudes Library Personnel Library Research Problems Reference Services Success User Needs (Information) Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to determine need are discussed. (Author/AEF)
title	Factors That Influence Reference Success: What Makes Questioners Willing to Return?
topic	Case Studies Interaction Interpersonal Competence Librarian Attitudes Library Personnel Library Research Problems Reference Services Success User Needs (Information)
url	https://eric.ed.gov/?id=EJ508709

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// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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