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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ508709 |
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Table of Contents:
- Factors That Influence Reference Success: What Makes Questioners Willing to Return? Durrance, Joan C. Case Studies Interaction Interpersonal Competence Librarian Attitudes Library Personnel Library Research Problems Reference Services Success User Needs (Information) Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to determine need are discussed. (Author/AEF)