Human Help at OPAC Terminals Is User Friendly: A Preliminary Study.
Fuente:
ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867181615644409856 |
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| author | Mendelsohn, Jennifer |
| author_facet | Mendelsohn, Jennifer Mendelsohn, Jennifer |
| collection | Education Resources Information Center |
| contents | Human Help at OPAC Terminals Is User Friendly: A Preliminary Study. Mendelsohn, Jennifer Information Services Libraries Library Services Online Catalogs Online Searching Online Systems Reference Services Search Intermediaries User Needs (Information) Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to improve technology, human support is still needed. (JKP) |
| format | Recurso educativo Open Access |
| id | eric_EJ508724 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1994 |
| record_format | eric |
| spellingShingle | Human Help at OPAC Terminals Is User Friendly: A Preliminary Study. Mendelsohn, Jennifer Information Services Libraries Library Services Online Catalogs Online Searching Online Systems Reference Services Search Intermediaries User Needs (Information) Human Help at OPAC Terminals Is User Friendly: A Preliminary Study. Mendelsohn, Jennifer Information Services Libraries Library Services Online Catalogs Online Searching Online Systems Reference Services Search Intermediaries User Needs (Information) Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to improve technology, human support is still needed. (JKP) |
| title | Human Help at OPAC Terminals Is User Friendly: A Preliminary Study. |
| topic | Information Services Libraries Library Services Online Catalogs Online Searching Online Systems Reference Services Search Intermediaries User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ508724 |