Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ508724 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Human Help at OPAC Terminals Is User Friendly: A Preliminary Study. Mendelsohn, Jennifer Information Services Libraries Library Services Online Catalogs Online Searching Online Systems Reference Services Search Intermediaries User Needs (Information) Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to improve technology, human support is still needed. (JKP)