Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
Fuente:
ERIC Institute of Education Sciences
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| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1994
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867181034404052992 |
|---|---|
| author | Dewdney, Patricia Sheldrick Ross, Catherine |
| author_facet | Dewdney, Patricia Sheldrick Ross, Catherine Dewdney, Patricia Sheldrick Ross, Catherine |
| collection | Education Resources Information Center |
| contents | Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint. Dewdney, Patricia Sheldrick Ross, Catherine Evaluation Methods Graduate Students Information Needs Librarians Library Services Personal Narratives Reference Services User Needs (Information) User Satisfaction (Information) Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and the quality of the answer. (Author/JKP) |
| format | Recurso educativo Open Access |
| id | eric_EJ508727 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1994 |
| record_format | eric |
| spellingShingle | Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint. Dewdney, Patricia Sheldrick Ross, Catherine Evaluation Methods Graduate Students Information Needs Librarians Library Services Personal Narratives Reference Services User Needs (Information) User Satisfaction (Information) Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint. Dewdney, Patricia Sheldrick Ross, Catherine Evaluation Methods Graduate Students Information Needs Librarians Library Services Personal Narratives Reference Services User Needs (Information) User Satisfaction (Information) Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and the quality of the answer. (Author/JKP) |
| title | Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint. |
| topic | Evaluation Methods Graduate Students Information Needs Librarians Library Services Personal Narratives Reference Services User Needs (Information) User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ508727 |