Millson-Martula, C., & Menon, V. (1995). Customer Expectations: Concepts and Reality for Academic Library Services.
Chicago Style (17th ed.) CitationMillson-Martula, Christopher, and Vanaja Menon. Customer Expectations: Concepts and Reality for Academic Library Services. 1995.
MLA (9th ed.) CitationMillson-Martula, Christopher, and Vanaja Menon. Customer Expectations: Concepts and Reality for Academic Library Services. 1995.
Warning: These citations may not always be 100% accurate.