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| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1995
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ510305 |
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| _version_ | 1867180594424709121 |
|---|---|
| author | Millson-Martula, Christopher Menon, Vanaja |
| author_facet | Millson-Martula, Christopher Menon, Vanaja Millson-Martula, Christopher Menon, Vanaja |
| collection | Education Resources Information Center |
| contents | Customer Expectations: Concepts and Reality for Academic Library Services. Millson-Martula, Christopher Menon, Vanaja Academic Libraries Communication (Thought Transfer) Library Administration Library Development Library Planning Library Services Strategic Planning User Needs (Information) User Satisfaction (Information) Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ510305 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | Customer Expectations: Concepts and Reality for Academic Library Services. Millson-Martula, Christopher Menon, Vanaja Academic Libraries Communication (Thought Transfer) Library Administration Library Development Library Planning Library Services Strategic Planning User Needs (Information) User Satisfaction (Information) Customer Expectations: Concepts and Reality for Academic Library Services. Millson-Martula, Christopher Menon, Vanaja Academic Libraries Communication (Thought Transfer) Library Administration Library Development Library Planning Library Services Strategic Planning User Needs (Information) User Satisfaction (Information) Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF) |
| title | Customer Expectations: Concepts and Reality for Academic Library Services. |
| topic | Academic Libraries Communication (Thought Transfer) Library Administration Library Development Library Planning Library Services Strategic Planning User Needs (Information) User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ510305 |