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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ510305 |
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Table of Contents:
- Customer Expectations: Concepts and Reality for Academic Library Services. Millson-Martula, Christopher Menon, Vanaja Academic Libraries Communication (Thought Transfer) Library Administration Library Development Library Planning Library Services Strategic Planning User Needs (Information) User Satisfaction (Information) Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)