Brewer, J., & Others, A. (1995). Focus on Customer Service. Service Management: How to Plan for it Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process.
Citazione stile Chigago Style (17a edizione)Brewer, Julie, e And Others. Focus on Customer Service. Service Management: How to Plan for It Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process. 1995.
Citatione MLA (9a ed.)Brewer, Julie, e And Others. Focus on Customer Service. Service Management: How to Plan for It Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process. 1995.