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Focus on Customer Service. Service Management: How to Plan for it Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Brewer, Julie, And Others
Format:	Recurso educativo Open Access
Language:	en
Published:	1995
Subjects:	Library Administration Library Development Library Personnel Library Planning Library Services Quality Control Strategic Planning User Needs (Information) Work Attitudes
Online Access:	Acceder al recurso
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