Improving the Quality of Telephone Reference Service.
Fuente:
ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867181183310233601 |
|---|---|
| author | Quinn, Brian |
| author_facet | Quinn, Brian Quinn, Brian |
| collection | Education Resources Information Center |
| contents | Improving the Quality of Telephone Reference Service. Quinn, Brian Evaluation Methods Guidelines Library Policy Library Services Literature Reviews Reference Services Technological Advancement Telephone Communications Systems Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated telephone systems. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ516529 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | Improving the Quality of Telephone Reference Service. Quinn, Brian Evaluation Methods Guidelines Library Policy Library Services Literature Reviews Reference Services Technological Advancement Telephone Communications Systems Improving the Quality of Telephone Reference Service. Quinn, Brian Evaluation Methods Guidelines Library Policy Library Services Literature Reviews Reference Services Technological Advancement Telephone Communications Systems Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated telephone systems. (LRW) |
| title | Improving the Quality of Telephone Reference Service. |
| topic | Evaluation Methods Guidelines Library Policy Library Services Literature Reviews Reference Services Technological Advancement Telephone Communications Systems |
| url | https://eric.ed.gov/?id=EJ516529 |