Enregistré dans:
| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1995
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ516529 |
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Table des matières:
- Improving the Quality of Telephone Reference Service. Quinn, Brian Evaluation Methods Guidelines Library Policy Library Services Literature Reviews Reference Services Technological Advancement Telephone Communications Systems Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated telephone systems. (LRW)