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| Auteurs principaux: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1996
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ520150 |
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Table des matières:
- Measuring and Improving the Quality of Public Services: A Hybrid Approach. Seay, Thomas And Others Academic Libraries Higher Education Improvement Programs Library Public Services Library Role Measurement Techniques Quality Control Questionnaires Tables (Data) Total Quality Management User Satisfaction (Information) Users (Information) Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries. Contains 71 references. (Author/LRW)