Spang, L. (1996). A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries.
Citazione stile Chigago Style (17a edizione)Spang, Lothar. A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. 1996.
Citatione MLA (9a ed.)Spang, Lothar. A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. 1996.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.