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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ521845 |
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| _version_ | 1867181613064912897 |
|---|---|
| author | Spang, Lothar |
| author_facet | Spang, Lothar Spang, Lothar |
| collection | Education Resources Information Center |
| contents | A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. Spang, Lothar Academic Libraries Cost Effectiveness Higher Education Improvement Librarians Library Cooperation Reference Services Teamwork Total Quality Management Training Methods Describes a Total Quality Management training plan implemented at Wayne State University (WSU) that allowed the university's reference librarians to construct a cost-effective rotational cross-training program. This program was designed to improve reference referral service among WSU's five libraries. Participants concluded that the program was useful in addressing challenges to reference services. (JMV) |
| format | Recurso educativo Open Access |
| id | eric_EJ521845 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1996 |
| record_format | eric |
| spellingShingle | A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. Spang, Lothar Academic Libraries Cost Effectiveness Higher Education Improvement Librarians Library Cooperation Reference Services Teamwork Total Quality Management Training Methods A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. Spang, Lothar Academic Libraries Cost Effectiveness Higher Education Improvement Librarians Library Cooperation Reference Services Teamwork Total Quality Management Training Methods Describes a Total Quality Management training plan implemented at Wayne State University (WSU) that allowed the university's reference librarians to construct a cost-effective rotational cross-training program. This program was designed to improve reference referral service among WSU's five libraries. Participants concluded that the program was useful in addressing challenges to reference services. (JMV) |
| title | A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. |
| topic | Academic Libraries Cost Effectiveness Higher Education Improvement Librarians Library Cooperation Reference Services Teamwork Total Quality Management Training Methods |
| url | https://eric.ed.gov/?id=EJ521845 |