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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ521845 |
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Table of Contents:
- A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. Spang, Lothar Academic Libraries Cost Effectiveness Higher Education Improvement Librarians Library Cooperation Reference Services Teamwork Total Quality Management Training Methods Describes a Total Quality Management training plan implemented at Wayne State University (WSU) that allowed the university's reference librarians to construct a cost-effective rotational cross-training program. This program was designed to improve reference referral service among WSU's five libraries. Participants concluded that the program was useful in addressing challenges to reference services. (JMV)