Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library.
Fuente:
ERIC Institute of Education Sciences
Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1996
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| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
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| _version_ | 1867180466533040129 |
|---|---|
| author | Bryant, David |
| author_facet | Bryant, David Bryant, David |
| collection | Education Resources Information Center |
| contents | Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library. Bryant, David Information Services Librarians Library Development Library Planning Library Services Public Libraries Reference Services User Needs (Information) Volunteers Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV) |
| format | Recurso educativo Open Access |
| id | eric_EJ523227 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1996 |
| record_format | eric |
| spellingShingle | Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library. Bryant, David Information Services Librarians Library Development Library Planning Library Services Public Libraries Reference Services User Needs (Information) Volunteers Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library. Bryant, David Information Services Librarians Library Development Library Planning Library Services Public Libraries Reference Services User Needs (Information) Volunteers Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV) |
| title | Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library. |
| topic | Information Services Librarians Library Development Library Planning Library Services Public Libraries Reference Services User Needs (Information) Volunteers |
| url | https://eric.ed.gov/?id=EJ523227 |