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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ523227 |
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Table of Contents:
- Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library. Bryant, David Information Services Librarians Library Development Library Planning Library Services Public Libraries Reference Services User Needs (Information) Volunteers Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)