Copertina

Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan.

Fuente: ERIC Institute of Education Sciences

Salvato in:

Dettagli Bibliografici
Autori principali:	Wehmeyer, Susan, And Others
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	1996
Soggetti:	Academic Libraries Higher Education Improvement Programs Library Policy Library Services Library Standards Policy Formation Program Development Program Implementation Theory Practice Relationship User Satisfaction (Information) Users (Information)
Accesso online:	Acceder al recurso
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

An Evaluation of Alberta Education's Library Services. Summary Report.
Pubblicazione: (1986)

Service Philosophy Statements in Practice: Motivation, Authorship, and Impact
di: Moffett, Paul, et al.
Pubblicazione: (2022)

The Design, Development, and Deployment of the National Library Service's Digital Talking Book Program as a Socio-Technical Process
di: Terence Lionel Rose
Pubblicazione: (2020)

An Evaluation of Alberta Education's Library Services.
Pubblicazione: (1986)

Total Quality Management in Information Services. Information Services Management Series.
di: St. Clair, Guy
Pubblicazione: (1997)

Applying GRA and QFD to Improve Library Service Quality
di: Chen, Yen-Ting, et al.
Pubblicazione: (2011)

Improving the Patron Experience: Sterling Memorial Library's Single Service Point
di: Sider, Laura Galas
Pubblicazione: (2016)

Document Delivery: St. John's University's Experience with Full-Text Services.
di: Pessah, Roberta, et al.
Pubblicazione: (1995)

The Road to Service Standards in a Government Documents Collection: The Methodology of Surveying.
di: Wilhite, Jeffrey M.
Pubblicazione: (1998)

Optimizing a Library's Loan Policy: An Integer Programming Approach.
di: Al-Fares, Hesham K.
Pubblicazione: (1998)

Patron-Initiated Interlibrary Loan: A Model for Service.
di: Ison, Jan
Pubblicazione: (1994)

A Needs-Analysis Survey of Users of an Audio Book Library.
di: Murray, J., et al.
Pubblicazione: (1995)

Study on the Realization of Information Rights of University Library Users from the Perspective of Smart Service Quality Evaluation
di: Xiaojun Xu, et al.
Pubblicazione: (2024)

Service Excellence Task Force Report.
Pubblicazione: (1991)

Measuring and Improving the Quality of Public Services: A Hybrid Approach.
di: Seay, Thomas, et al.
Pubblicazione: (1996)

The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves
di: Clayton, Susan
Pubblicazione: (2007)

An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice
di: Paterson, Neil
Pubblicazione: (2011)

The Development of a Consumer Input Program for the National Library Service for the Blind and Physically Handicapped (NLS/BPH) and Network Libraries. Final Report.
di: Cavenaugh, David
Pubblicazione: (1982)

Size Matters: The Debate over Reference Desk Height.
di: Warnement, Mary
Pubblicazione: (2003)

Caring for Consumers: Empowering the Individual.
di: Earl, Martha
Pubblicazione: (1998)

Online Catalogs: Requirements, Characteristics and Costs. Report of a Conference Sponsored by The Council on Library Resources at the Aspen Institute, Wye Plantation, Queenstown, Maryland, December 14-16, l982.
di: McCarn, Davis B., Comp.
Pubblicazione: (1983)

Enhancing Mobility: Integrating New Services into Your Library's Mobile Platform to Increase Traffic
di: Felts, John W., Jr.
Pubblicazione: (2014)

Finding Our Happy Place: Assessing Patron Satisfaction after a Comprehensive Remodel
di: Attebury, Ramirose Ilene, et al.
Pubblicazione: (2020)

Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources
di: Andrews, Judith, et al.
Pubblicazione: (2013)

Improving the Quality of Business Reference Service.
di: Lavin, Michael R.
Pubblicazione: (1995)

Behave Yourself--This Is a Library!
di: Uhler, Scott, et al.
Pubblicazione: (1995)

Information Overload and Information Seekers: What We Know about Them, What to Do about Them.
di: Biggs, Mary
Pubblicazione: (1989)

"Check This out": Assessing Customer Service at the Circulation Desk
di: Long, Dallas
Pubblicazione: (2012)

Pass the Cookies and Uphold the Privacy.
di: Guenther, Kim
Pubblicazione: (2001)

The Role of the Access Services Manager in the Virtual Library
di: Jetton, Lora Lennertz, et al.
Pubblicazione: (2010)

Using ILIAC to Systematically Plan and Implement a Library Information Literacy Assessment Program for Freshman Classes
di: Gustavson, Amy
Pubblicazione: (2012)

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
di: Twum, Kojo Kakra, et al.
Pubblicazione: (2022)

Evaluation of the Role of the State Library of Florida in Youth Services.
di: Johnson, Debra Wilcox
Pubblicazione: (1995)

Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services
di: Murphy, Sarah Anne, et al.
Pubblicazione: (2012)

Updating Circulation Policy for the 21st Century
di: Rupp, Eric, et al.
Pubblicazione: (2010)

"But We're Family Friendly Already": How to Respond to the Challenge.
di: Harmon, Charles, et al.
Pubblicazione: (1996)

Five Steps toward Planning Today for Tomorrow's Needs.
di: Feinman, Valerie Jackson
Pubblicazione: (1999)

Interlibrary Loan Borrowing Policy Comparison.
di: Hutcheson, Cathy
Pubblicazione: (1998)

Closing the Reference Interview: Implications for Policy and Practice.
di: Nolan, Christopher W.
Pubblicazione: (1992)

Reducing Failures in Reference Service.
di: Douglas, Ian
Pubblicazione: (1988)