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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ526300 |
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Table of Contents:
- Strategic Issues in Quality Management: 1. Theoretical Considerations. Johannsen, Carl Gustav Foreign Countries Library Administration Strategic Planning Total Quality Management Examines the relationship between strategic management and quality management concepts in a library and information services setting. Conceptual frameworks are presented and a new strategic quality management framework, inspired by the Japanese policy deployment approach, is developed that also discusses total quality management. (Author/LRW)