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Bibliographische Detailangaben
1. Verfasser: Johannsen, Carl Gustav
Format: Recurso educativo Open Access
Sprache:en
Veröffentlicht: 1996
Schlagworte:
Online-Zugang:https://eric.ed.gov/?id=EJ526300
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Inhaltsangabe:
  • Strategic Issues in Quality Management: 1. Theoretical Considerations. Johannsen, Carl Gustav Foreign Countries Library Administration Strategic Planning Total Quality Management Examines the relationship between strategic management and quality management concepts in a library and information services setting. Conceptual frameworks are presented and a new strategic quality management framework, inspired by the Japanese policy deployment approach, is developed that also discusses total quality management. (Author/LRW)