Customer Satisfaction with Public Libraries.
Fuente:
ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867181238768369665 |
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| author | D'Elia, George Rodger, Eleanor Jo |
| author_facet | D'Elia, George Rodger, Eleanor Jo D'Elia, George Rodger, Eleanor Jo |
| collection | Education Resources Information Center |
| contents | Customer Satisfaction with Public Libraries. D'Elia, George Rodger, Eleanor Jo Access to Information Data Analysis Decision Making Influences Library Services Library Surveys Public Libraries User Satisfaction (Information) Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating access. Recommends satisfaction data be used in conjunction with other data for informed decision making. (LAM) |
| format | Recurso educativo Open Access |
| id | eric_EJ534449 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1996 |
| record_format | eric |
| spellingShingle | Customer Satisfaction with Public Libraries. D'Elia, George Rodger, Eleanor Jo Access to Information Data Analysis Decision Making Influences Library Services Library Surveys Public Libraries User Satisfaction (Information) Customer Satisfaction with Public Libraries. D'Elia, George Rodger, Eleanor Jo Access to Information Data Analysis Decision Making Influences Library Services Library Surveys Public Libraries User Satisfaction (Information) Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating access. Recommends satisfaction data be used in conjunction with other data for informed decision making. (LAM) |
| title | Customer Satisfaction with Public Libraries. |
| topic | Access to Information Data Analysis Decision Making Influences Library Services Library Surveys Public Libraries User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ534449 |