Customer Satisfaction with Public Libraries.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	D'Elia, George, Rodger, Eleanor Jo
Format:	Recurso educativo Open Access
Language:	en
Published:	1996
Subjects:	Access to Information Data Analysis Decision Making Influences Library Services Library Surveys Public Libraries User Satisfaction (Information)
Online Access:	Acceder al recurso
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by: D'Elia, George, et al.
Published: (1995)

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Published: (1998)

After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
by: Bolin, Nancy, et al.
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by: Bouria, Deanne Daniels
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Database Use in Academic Libraries.
by: Tenopir, Carol
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Patrons' Uses and Evaluations of Library Services: A Comparison across Five Public Libraries.
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Public Library Use in Pennsylvania: Identifying Uses, Benefits, and Impacts. Final Report.
by: McClure, Charles R., et al.
Published: (1998)

Information Access through Electronic Databases for Rural Public Libraries.
by: Canepi, Kitti
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Questionable Assumptions.
by: Pratt, Allan D.
Published: (1998)

The Entrepreneurial Public Library: The Policy and Practice of Fee-Based Services.
by: Butterworth, Margaret
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Proving Your Library's Worth: A Test Case.
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Report of an Adult Patron Survey in a Sample of Illinois Public Libraries in Spring 1983 and Subject Index to Illinois Library Statistical Report, Nos. 1-12.
by: Goldhor, Herbert, et al.
Published: (1983)

A Critique of Customer and Commodity.
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Users' Satisfaction with Library Services: A Case Study of Delta State University Library
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Understanding the Voice of the Customer: Practical, Data-Driven Planning and Decision Making for Access Services
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Survey of Massachusetts Public Library Users, 1977.
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Service Trends in U.S. Public Libraries, 1997-2007. Research Brief Number 1
by: Henderson, Everett
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The Impact of the Internet on Public Library Use: An Analysis of the Current Market for Library and Internet Services.
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Public Opinion and the Funding of Public Libraries.
by: Allen, Bryce
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A Children's Materials Availability Study at the Bellevue Public Library.
by: Boos, Jo Ellen
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Online Catalog Instruction and User Satisfaction at a Medium-Sized Ohio Public Library.
by: Fannin, Mary JoEllen
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The Disproportionate Use of Reference Desk Service by External Users at an Urban University Library.
by: Verhoeven, Stanley, et al.
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Survey of the Computer Users of the Upper Arlington Public Library.
by: Tsardoulias, L. Sevim
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Meeting Academic Needs for Information: A Customer Service Approach
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Two Studies of Illinois Public Libraries: An Adult User Survey; and Fines, Fees and Charges Levied. Illinois Library Statistical Report No. 7.
by: Baker, Sharon L.
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Waverly Municipal Library: A User Survey.
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Serving the Needs of Visually Impaired Information Seekers in UK Public Libraries.
by: Evans, Margaret Kinnell
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Perception and Use of Libraries: A View from the Connecticut Public.
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The Road to Service Standards in a Government Documents Collection: The Methodology of Surveying.
by: Wilhite, Jeffrey M.
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Awareness, Use, and Satisfaction with Public Libraries: A Summary of Connecticut Community Surveys.
by: Welch, Alicia J., et al.
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