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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1996
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ536201 |
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| _version_ | 1867180584407662593 |
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| author | Weiter, Steve |
| author_facet | Weiter, Steve Weiter, Steve |
| collection | Education Resources Information Center |
| contents | Open All Night: After-Hours Technical Support for Networks. Weiter, Steve Evening Programs Information Technology Library Automation Library Networks Library Services Online Vendors Program Development Public Libraries Staff Utilization Technical Assistance User Satisfaction (Information) Weekend Programs Working Hours Describes how a library automation system administrator developed a computer support network for the Finger Lakes Library System's (New York) evening and weekend hours. Discusses support options and decision-making factors--hiring extra staff, utilizing vendors, pagers, cellular phones, or contracting for third-party support. After employing staff pagers and toll-free numbers, library satisfaction with technical support increased. (LAM) |
| format | Recurso educativo Open Access |
| id | eric_EJ536201 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1996 |
| record_format | eric |
| spellingShingle | Open All Night: After-Hours Technical Support for Networks. Weiter, Steve Evening Programs Information Technology Library Automation Library Networks Library Services Online Vendors Program Development Public Libraries Staff Utilization Technical Assistance User Satisfaction (Information) Weekend Programs Working Hours Open All Night: After-Hours Technical Support for Networks. Weiter, Steve Evening Programs Information Technology Library Automation Library Networks Library Services Online Vendors Program Development Public Libraries Staff Utilization Technical Assistance User Satisfaction (Information) Weekend Programs Working Hours Describes how a library automation system administrator developed a computer support network for the Finger Lakes Library System's (New York) evening and weekend hours. Discusses support options and decision-making factors--hiring extra staff, utilizing vendors, pagers, cellular phones, or contracting for third-party support. After employing staff pagers and toll-free numbers, library satisfaction with technical support increased. (LAM) |
| title | Open All Night: After-Hours Technical Support for Networks. |
| topic | Evening Programs Information Technology Library Automation Library Networks Library Services Online Vendors Program Development Public Libraries Staff Utilization Technical Assistance User Satisfaction (Information) Weekend Programs Working Hours |
| url | https://eric.ed.gov/?id=EJ536201 |