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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ536201 |
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Table of Contents:
- Open All Night: After-Hours Technical Support for Networks. Weiter, Steve Evening Programs Information Technology Library Automation Library Networks Library Services Online Vendors Program Development Public Libraries Staff Utilization Technical Assistance User Satisfaction (Information) Weekend Programs Working Hours Describes how a library automation system administrator developed a computer support network for the Finger Lakes Library System's (New York) evening and weekend hours. Discusses support options and decision-making factors--hiring extra staff, utilizing vendors, pagers, cellular phones, or contracting for third-party support. After employing staff pagers and toll-free numbers, library satisfaction with technical support increased. (LAM)