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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ536266 |
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Table of Contents:
- Assessment Plan for Interlibrary Loan Departments at Academic Libraries. Littlejohn, Nancy Wales, Barbara Academic Libraries Evaluation Methods Higher Education Interlibrary Loans Library Services Peer Evaluation Questionnaires Self Evaluation (Groups) Surveys User Satisfaction (Information) Describes the assessment plan developed for the interlibrary loan department at Central Missouri State University library. Highlights include the need for assessment of interlibrary loan services; client satisfaction; internal peer review; and library services operations review. Questionnaires and surveys are appended. (LRW)