Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1867181056279445504 |
|---|---|
| author | Jardine, Carolyn W. |
| author_facet | Jardine, Carolyn W. Jardine, Carolyn W. |
| collection | Education Resources Information Center |
| contents | Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey. Jardine, Carolyn W. Academic Libraries Higher Education Librarians Library Research Library Services Library Surveys Personality Traits Reference Services User Satisfaction (Information) A survey at the University at Albany (New York) on user satisfaction with reference services gathered information on behavioral characteristics of librarians: interest, confidence, friendliness, and enthusiasm, as well as on patron comfort and overall satisfaction. Analysis of the data (n=100) indicates that user satisfaction depends on more than the accuracy with which their questions are answered. (PEN) |
| format | Recurso educativo Open Access |
| id | eric_EJ536276 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey. Jardine, Carolyn W. Academic Libraries Higher Education Librarians Library Research Library Services Library Surveys Personality Traits Reference Services User Satisfaction (Information) Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey. Jardine, Carolyn W. Academic Libraries Higher Education Librarians Library Research Library Services Library Surveys Personality Traits Reference Services User Satisfaction (Information) A survey at the University at Albany (New York) on user satisfaction with reference services gathered information on behavioral characteristics of librarians: interest, confidence, friendliness, and enthusiasm, as well as on patron comfort and overall satisfaction. Analysis of the data (n=100) indicates that user satisfaction depends on more than the accuracy with which their questions are answered. (PEN) |
| title | Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey. |
| topic | Academic Libraries Higher Education Librarians Library Research Library Services Library Surveys Personality Traits Reference Services User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ536276 |