Reference Communication: Commonalities in the Worlds of Medicine and Librarianship.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Naismith, Rachael
Format:	Recurso educativo Open Access
Language:	en
Published:	1996
Subjects:	Communication Problems Comparative Analysis Interpersonal Communication Librarian Attitudes Library Science Medical Evaluation Medicine Physician Patient Relationship Recall (Psychology) Reference Services User Satisfaction (Information) Verbal Communication
Online Access:	Acceder al recurso
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author	Naismith, Rachael
author_facet	Naismith, Rachael Naismith, Rachael
collection	Education Resources Information Center
contents	Reference Communication: Commonalities in the Worlds of Medicine and Librarianship. Naismith, Rachael Communication Problems Comparative Analysis Interpersonal Communication Librarian Attitudes Library Science Medical Evaluation Medicine Physician Patient Relationship Recall (Psychology) Reference Services User Satisfaction (Information) Verbal Communication Arguing that physician/patient and librarian/user communications are similar, this article compares medical and reference interviews, focusing on physician or librarian attitudes and behaviors as it presents a series of verbal communication issues and outcomes. Offers suggestions to avoid communication problems at the reference desk, improving user recall of instructions, compliance with suggestions, outcomes, and satisfaction. (PEN)
format	Recurso educativo Open Access
id	eric_EJ536286
institution	ERIC Institute of Education Sciences
language	en
publishDate	1996
record_format	eric
spellingShingle	Reference Communication: Commonalities in the Worlds of Medicine and Librarianship. Naismith, Rachael Communication Problems Comparative Analysis Interpersonal Communication Librarian Attitudes Library Science Medical Evaluation Medicine Physician Patient Relationship Recall (Psychology) Reference Services User Satisfaction (Information) Verbal Communication Reference Communication: Commonalities in the Worlds of Medicine and Librarianship. Naismith, Rachael Communication Problems Comparative Analysis Interpersonal Communication Librarian Attitudes Library Science Medical Evaluation Medicine Physician Patient Relationship Recall (Psychology) Reference Services User Satisfaction (Information) Verbal Communication Arguing that physician/patient and librarian/user communications are similar, this article compares medical and reference interviews, focusing on physician or librarian attitudes and behaviors as it presents a series of verbal communication issues and outcomes. Offers suggestions to avoid communication problems at the reference desk, improving user recall of instructions, compliance with suggestions, outcomes, and satisfaction. (PEN)
title	Reference Communication: Commonalities in the Worlds of Medicine and Librarianship.
topic	Communication Problems Comparative Analysis Interpersonal Communication Librarian Attitudes Library Science Medical Evaluation Medicine Physician Patient Relationship Recall (Psychology) Reference Services User Satisfaction (Information) Verbal Communication
url	https://eric.ed.gov/?id=EJ536286

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