:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Authors:	Stalker, John C., Murfin, Marjorie E.
Format:	Recurso educativo Open Access
Language:	en
Published:	1996
Subjects:	Academic Libraries Case Studies Comparative Analysis Evaluation Methods Higher Education Library Services Quality Control Reference Services
Online Access:	https://eric.ed.gov/?id=EJ537916
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Paraprofessionals at the Reference Desk.
by: Murfin, Marjorie E., et al.
Published: (1988)

Laser Lights or Dim Bulbs? Evaluating Reference Librarians' Use of Electronic Sources.
by: Welch, Jeanie M.
Published: (1999)

Digital Reference: A Case Study of Question Types in an Academic Library.
by: Diamond, Wendy, et al.
Published: (2001)

Surveying Service Quality within University Libraries.
by: Calvert, Philip J., et al.
Published: (1997)

Reference Services.
by: Bunge, Charles A.
Published: (1999)

Using Quality Concepts to Improve Reference Services.
by: Brown, Janet Dagenais
Published: (1994)

Instant Messaging Reference: Users' Evaluation of Library Chat.
by: Ruppel, Margie, et al.
Published: (2002)

"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
by: Cook, Colleen, et al.
Published: (2003)

Library Instruction: Observations from the Reference Desk.
by: McCarthy, Constance
Published: (1982)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
by: Schmidt, Janine B.
Published: (1979)

A Use Study of an Academic Library Reference Collection.
by: Arrigona, Daniel R., et al.
Published: (1988)

Instant Messaging Reference: How Does It Compare?
by: Desai, Christina M.
Published: (2003)

Measuring Service Quality at Yale University's Libraries.
by: Nitecki, Danuta A., et al.
Published: (2000)

Why Reference Librarians Won't Disappear: A Study of Success in Identifying Answering Sources for Reference Questions.
by: Stalker, John C., et al.
Published: (1996)

National Reference Measurement: What Can It Tell Us about Staffing?
by: Murfin, Marjorie E.
Published: (1983)

Supervisory Rotation: Impact on an Academic Library Reference Staff.
by: Perdue, Bob, et al.
Published: (1984)

A Comparison of Two Teaching Methodologies for a Course in Basic Reference. Final Report.
by: Gothberg, Helen M.
Published: (1976)

A Different Approach to the Evaluation of Research Libraries. Research Brief No. 6.
Published: (1998)

Reference Service Statistics & Assessment. SPEC Kit.
by: Novotny, Eric, Comp.
Published: (2002)

The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)

College Library Technology and Cooperation Grants Program. Interim Performance Report. Higher Education Act, Title II-D.
by: Benham, Frances
Published: (1988)

Laying a Foundation for Comparing Departmental Structures between Reference and Instructional Services: Analysis of a Nationwide Survey.
by: Johnson, Kristin, et al.
Published: (2002)

Teaching Performance Measurement for Reference Service.
by: McNally, Peter F.
Published: (1989)

Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
by: Hults, Patricia, et al.
Published: (1992)

The Measurement of Reference and Information Services.
by: Kesselman, Martin, et al.
Published: (1987)

Performance Measures for Academic Libraries: A Twenty Year Retrospective.
by: Kania, Antoinette M.
Published: (1988)

Instant Messaging Reference in an Academic Library: A Case Study.
by: Foley, Marianne
Published: (2002)

Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process.
by: Green, Louise Koller
Published: (1988)

Higher Education Quality Assessment Model: Towards Achieving Educational Quality Standard
by: Noaman, Amin Y., et al.
Published: (2017)

Mediated Searching on End-User Systems: An Inexpensive Online Resource.
by: Ankeny, Melvon
Published: (1989)

Selecting Electronic Alternatives.
by: Meyer, Richard W.
Published: (1993)

Evaluation of Reference Service by User Report of Success.
by: Murfin, Marjorie E.
Published: (1995)

Creating an Instant Messaging Reference System.
by: Fagan, Jody Condit, et al.
Published: (2001)

Time Management Considerations for Balancing Optical Disc Point-of-Use Instruction with Other Reference Services.
by: Tumlin, Markel D.
Published: (1993)

Bridging the Information Gap between China and Developed Countries: Compare Library Information Services in China and in Sweden.
by: Yang, Chunhua
Published: (2001)

New Norms for Reference Desk Staffing Adequacy: A Comparative Study.
by: Rinderknecht, Deborah
Published: (1992)

Reference Procedures Manual and Reference Policies Manual.
by: Berens, John F.
Published: (1988)

Quantitative Study of the Value of Research Libraries: A Foundation for the Evaluation of Digital Libraries.
by: Kantor, Paul B., et al.
Published: (1999)

The Postmodern Condition: Students, the Web, and Academic Library Services.
by: Harley, Bruce, et al.
Published: (2001)

Evaluation and Criteria of the World Wide Web: Reference Web Sites.
by: Csir, Floyd J.
Published: (1996)