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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ537916 |
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Table of Contents:
- Quality Reference Service: A Preliminary Case Study. Stalker, John C. Murfin, Marjorie E. Academic Libraries Case Studies Comparative Analysis Evaluation Methods Higher Education Library Services Quality Control Reference Services Discusses the results of the Wisconsin-Ohio Reference Evaluation Program (WOREP) that was used by the reference department at the Brandeis University (Massachusetts) library. Results are compared with an onsite evaluation to determine factors that influence the provision of high-quality reference service. (LRW)