Asking "Why" Questions in the Reference Interview: A Theoretical Justification.
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ERIC Institute of Education Sciences
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| Hauptverfasser: | , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1997
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| _version_ | 1867181241056362496 |
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| author | Dewdney, Patricia Michell, Gillian |
| author_facet | Dewdney, Patricia Michell, Gillian Dewdney, Patricia Michell, Gillian |
| collection | Education Resources Information Center |
| contents | Asking "Why" Questions in the Reference Interview: A Theoretical Justification. Dewdney, Patricia Michell, Gillian Behavior Cognitive Psychology Information Services Library Services Questioning Techniques Reference Services User Needs (Information) User Satisfaction (Information) Draws on theory from linguistics (particularly speech act theory), philosophy, and cognitive science to show how the ambiguous nature of "why" questions may lead to unproductive or even hostile responses in the reference interview. Suggests two main strategies for resolving this conflict, contextualization and the use of neutral questioning. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ537955 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1997 |
| record_format | eric |
| spellingShingle | Asking "Why" Questions in the Reference Interview: A Theoretical Justification. Dewdney, Patricia Michell, Gillian Behavior Cognitive Psychology Information Services Library Services Questioning Techniques Reference Services User Needs (Information) User Satisfaction (Information) Asking "Why" Questions in the Reference Interview: A Theoretical Justification. Dewdney, Patricia Michell, Gillian Behavior Cognitive Psychology Information Services Library Services Questioning Techniques Reference Services User Needs (Information) User Satisfaction (Information) Draws on theory from linguistics (particularly speech act theory), philosophy, and cognitive science to show how the ambiguous nature of "why" questions may lead to unproductive or even hostile responses in the reference interview. Suggests two main strategies for resolving this conflict, contextualization and the use of neutral questioning. (AEF) |
| title | Asking "Why" Questions in the Reference Interview: A Theoretical Justification. |
| topic | Behavior Cognitive Psychology Information Services Library Services Questioning Techniques Reference Services User Needs (Information) User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ537955 |