Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1996
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ537972 |
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- Reference Work with International Students: Making the Most Use of the Neutral Question. de Souza, Yvonne Communication (Thought Transfer) Communication Problems Foreign Students Information Seeking Librarians Library Services Questioning Techniques Reference Services User Needs (Information) Discusses reference service to international students, potential miscommunications, and problems with the three kinds of questions in the reference interview. Notes the attributes of the neutral question and describes how librarians can maximize its effectiveness by making a "statement of intent" that provides a comfortable framework for the neutral question. (AEF)