Guidelines for Behavioral Performance of Reference and Information Services Professionals.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Format: | Recurso educativo Open Access |
|---|---|
| Language: | en |
| Published: |
1996
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Orem Public Library Information/Reference Service Library User Study.
by: Campbell, Dana, et al.
Published: (1990)
by: Campbell, Dana, et al.
Published: (1990)
Circulation/Reserve Desk Personnel Effectiveness.
by: Hobson, Charles J., et al.
Published: (1987)
by: Hobson, Charles J., et al.
Published: (1987)
Quantitative Evaluation of the Reference Process.
by: Kantor, Paul B.
Published: (1981)
by: Kantor, Paul B.
Published: (1981)
Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience. Contemporary Studies in Information Management, Policies, and Services.
by: Dilevko, Juris
Published: (2000)
by: Dilevko, Juris
Published: (2000)
Question Negotiation at Orem Public Library.
by: Buckley, Jonathan, et al.
Published: (1990)
by: Buckley, Jonathan, et al.
Published: (1990)
An Unobtrusive Operations Study of the Orem Public Library for Referral, Accuracy, and Consistency.
by: King, C. Yvonne, et al.
Published: (1990)
by: King, C. Yvonne, et al.
Published: (1990)
Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem
by: Epps, Sharon K., et al.
Published: (2016)
by: Epps, Sharon K., et al.
Published: (2016)
The Effectiveness of an Information Desk Staffed by Graduate Students and Nonprofessionals.
by: Woodard, Beth S.
Published: (1989)
by: Woodard, Beth S.
Published: (1989)
An Evaluation of Reference Desk Service in the Brigham Young University Library.
by: Hall, Blaine H., et al.
Published: (1987)
by: Hall, Blaine H., et al.
Published: (1987)
Using DIALOG for Ready Reference.
by: Golomb, Katherine A., et al.
Published: (1984)
by: Golomb, Katherine A., et al.
Published: (1984)
Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.
by: Bessler, Joanne M.
Published: (1994)
by: Bessler, Joanne M.
Published: (1994)
Automation and Job Satisfaction among Reference Librarians.
by: Whitlatch, Jo Bell
Published: (1991)
by: Whitlatch, Jo Bell
Published: (1991)
Retraining Is Draining: Motivating Student Employees to High Performance and Longevity
by: Alder, Nancy Lichten
Published: (2007)
by: Alder, Nancy Lichten
Published: (2007)
Developmentally Based Performance Measures for Young Adult Services.
by: Chelton, Mary K.
Published: (1984)
by: Chelton, Mary K.
Published: (1984)
Library Reference Service: An Unrecognized Crisis--A Symposium.
by: Hernon, Peter, et al.
Published: (1987)
by: Hernon, Peter, et al.
Published: (1987)
Get Your Reference Staff on the STAR Track.
by: Isenstein, Laura J.
Published: (1992)
by: Isenstein, Laura J.
Published: (1992)
Reference and Information Service: The Inner Game.
by: Wagers, Robert
Published: (1980)
by: Wagers, Robert
Published: (1980)
Blurred Lines, Clear Future: Personal Perspectives on the Reference and Cataloger Partnership.
by: Jankowska, Maria Anna, et al.
Published: (1999)
by: Jankowska, Maria Anna, et al.
Published: (1999)
Taylor-Made Libraries
by: Lonergan, David
Published: (2011)
by: Lonergan, David
Published: (2011)
One-Stop Shopping: Merging Service Points in a University Library
by: Crane, Janet, et al.
Published: (2008)
by: Crane, Janet, et al.
Published: (2008)
An Evaluation of Reference Desk Service.
by: Christensen, John O., et al.
Published: (1989)
by: Christensen, John O., et al.
Published: (1989)
Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
by: Dewdney, Patricia, et al.
Published: (1994)
by: Dewdney, Patricia, et al.
Published: (1994)
Developing Behavioral Reference Desk Performance Standards.
by: Larson, Carole A., et al.
Published: (1994)
by: Larson, Carole A., et al.
Published: (1994)
But Does It Work? Evaluating the Brandeis Reference Model.
by: Herman, Douglas
Published: (1994)
by: Herman, Douglas
Published: (1994)
When Bad Things Happen in Good Libraries: Staff Tools for the '90s and Beyond.
by: Bangs, Patricia
Published: (1998)
by: Bangs, Patricia
Published: (1998)
Training Reference "Cross Trainees" by Committee: A Practical Solution.
by: Stephenson, Nina K.
Published: (1995)
by: Stephenson, Nina K.
Published: (1995)
Preparing Staff To Serve Patrons with Disabilities. A How-To-Do-It Manual. How-To-Do-It Manuals for Librarians, Number 57.
by: Deines-Jones, Courtney, et al.
Published: (1995)
by: Deines-Jones, Courtney, et al.
Published: (1995)
Perspectives: Empowering the Library's Support Staff.
by: Sager, Don, Ed., et al.
Published: (1998)
by: Sager, Don, Ed., et al.
Published: (1998)
An Improved "Form of Our Own": A 21st Century Approach to School Librarian Evaluation
by: Owen, Patricia L.
Published: (2011)
by: Owen, Patricia L.
Published: (2011)
Staff Selection and Training for Quality Online Searching.
by: Jackson, William J.
Published: (1982)
by: Jackson, William J.
Published: (1982)
Peer Reflection: Collegial Coaching and Reference Effectiveness.
by: Huling, Nancy
Published: (1999)
by: Huling, Nancy
Published: (1999)
Training Student and Adult Assistants, Interns, and Volunteers: Tips for New Librarians Servicing Small Libraries.
by: Smallwood, Carol
Published: (1999)
by: Smallwood, Carol
Published: (1999)
Automation of Cataloging: Effects on Use of Staff, Efficiency, and Service to Patrons.
by: Bednar, Marie
Published: (1988)
by: Bednar, Marie
Published: (1988)
Meeting Performance Appraisal Head-On.
by: Maloney, Donna L.
Published: (2001)
by: Maloney, Donna L.
Published: (2001)
Improving Reference Performance: Results of a Statewide Survey.
by: Gers, Ralph, et al.
Published: (1985)
by: Gers, Ralph, et al.
Published: (1985)
The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
by: Jackson, Rebecca
Published: (2002)
by: Jackson, Rebecca
Published: (2002)
Evaluating Library Staff: A Performance Appraisal System.
by: Belcastro, Patricia
Published: (1998)
by: Belcastro, Patricia
Published: (1998)
Make 'Em Smile: 10 Essentials for Successful Customer Service.
by: Todaro, Julie Beth
Published: (1995)
by: Todaro, Julie Beth
Published: (1995)
Feasibility of an International Standard on Library Performance Measures.
by: McClure, Charles R., et al.
Published: (1992)
by: McClure, Charles R., et al.
Published: (1992)
Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)
by: Nichols, Mary Ellen
Published: (1993)
Similar Items
-
Orem Public Library Information/Reference Service Library User Study.
by: Campbell, Dana, et al.
Published: (1990) -
Circulation/Reserve Desk Personnel Effectiveness.
by: Hobson, Charles J., et al.
Published: (1987) -
Quantitative Evaluation of the Reference Process.
by: Kantor, Paul B.
Published: (1981) -
Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience. Contemporary Studies in Information Management, Policies, and Services.
by: Dilevko, Juris
Published: (2000) -
Question Negotiation at Orem Public Library.
by: Buckley, Jonathan, et al.
Published: (1990)