Gespeichert in:
| Format: | Recurso educativo Open Access |
|---|---|
| Sprache: | en |
| Veröffentlicht: |
1996
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ539769 |
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Inhaltsangabe:
- Guidelines for Behavioral Performance of Reference and Information Services Professionals. Behavior Standards Information Services Job Performance Librarians Performance Based Assessment Personnel Evaluation Reference Services Staff Development Training User Satisfaction (Information) Outlines behavioral attributes identified by the Reference and Adult Services Division of the American Library Association that can be correlated with positive patron perceptions of reference librarian performance: approachability, interest, listening/inquiring, searching, and follow-up. This will assist in the training, development, and/or evaluation of librarians and staff who provide information services directly to users. (PEN)