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Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Weaver-Meyers, Pat L., Stolt, Wilbur A.
Format:	Recurso educativo Open Access
Language:	en
Published:	1996
Subjects:	Delivery Systems Document Delivery Higher Education Information Dissemination Interlibrary Loans Library Services Library Surveys Reference Services Research Libraries User Satisfaction (Information)
Online Access:	Acceder al recurso
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author	Weaver-Meyers, Pat L. Stolt, Wilbur A.
author_facet	Weaver-Meyers, Pat L. Stolt, Wilbur A. Weaver-Meyers, Pat L. Stolt, Wilbur A.
collection	Education Resources Information Center
contents	Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service. Weaver-Meyers, Pat L. Stolt, Wilbur A. Delivery Systems Document Delivery Higher Education Information Dissemination Interlibrary Loans Library Services Library Surveys Reference Services Research Libraries User Satisfaction (Information) Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of 8-12 days is indistinguishable from shorter delivery times. (AEF)
format	Recurso educativo Open Access
id	eric_EJ539776
institution	ERIC Institute of Education Sciences
language	en
publishDate	1996
record_format	eric
spellingShingle	Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service. Weaver-Meyers, Pat L. Stolt, Wilbur A. Delivery Systems Document Delivery Higher Education Information Dissemination Interlibrary Loans Library Services Library Surveys Reference Services Research Libraries User Satisfaction (Information) Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service. Weaver-Meyers, Pat L. Stolt, Wilbur A. Delivery Systems Document Delivery Higher Education Information Dissemination Interlibrary Loans Library Services Library Surveys Reference Services Research Libraries User Satisfaction (Information) Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of 8-12 days is indistinguishable from shorter delivery times. (AEF)
title	Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service.
topic	Delivery Systems Document Delivery Higher Education Information Dissemination Interlibrary Loans Library Services Library Surveys Reference Services Research Libraries User Satisfaction (Information)
url	https://eric.ed.gov/?id=EJ539776