Salvato in:
| Autori principali: | , |
|---|---|
| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1996
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ539777 |
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Sommario:
- Patron Satisfaction at Any Cost? A Case Study of Interlibrary Loan in Two U.S. Research Libraries. Levene, Lee-Allison Pedersen, Wayne Case Studies Cost Effectiveness Delivery Systems Higher Education Information Policy Interlibrary Loans Library Policy Library Services Library Surveys Research Libraries User Satisfaction (Information) Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per request and delivery speed, but little difference in patron satisfaction. (Author/AEF)