Saved in:
| Main Authors: | Coleman, Vicki, And Others |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ544832 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Measuring Service Quality in the Information Services Environment.
by: Maddox-Swan, Ruth
Published: (1998)
by: Maddox-Swan, Ruth
Published: (1998)
Measuring and Improving the Quality of Public Services: A Hybrid Approach.
by: Seay, Thomas, et al.
Published: (1996)
by: Seay, Thomas, et al.
Published: (1996)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)
by: Andaleeb, Syed Saad, et al.
Published: (1998)
Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
by: Penniman, W. David
Published: (1993)
by: Penniman, W. David
Published: (1993)
Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)
by: McGregor, Felicity
Published: (2000)
Benchmarking and Its Relevance to the Library and Information Sector. Interim Findings of "Best Practice Benchmarking in the Library and Information Sector," a British Library Research and Development Department Project.
by: Kinnell, Margaret, et al.
Published: (1995)
by: Kinnell, Margaret, et al.
Published: (1995)
Self-Assessed Learning and User Satisfaction in Regional Campus Libraries
by: Kisby, Cynthia M.
Published: (2011)
by: Kisby, Cynthia M.
Published: (2011)
Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
by: Mendelsohn, Jennifer
Published: (1997)
by: Mendelsohn, Jennifer
Published: (1997)
Customer Service: Another Side of TQM.
by: Sirkin, Arlene Farber
Published: (1993)
by: Sirkin, Arlene Farber
Published: (1993)
Academic Library Websites: Balancing University Guidelines with User Needs
by: Lombard, Emmett, et al.
Published: (2007)
by: Lombard, Emmett, et al.
Published: (2007)
User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)
by: Perrault, Anna H., et al.
Published: (1995)
Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)
by: Coleman, Vicki, et al.
Published: (1997)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
by: Hiller, Steve
Published: (2001)
by: Hiller, Steve
Published: (2001)
Determining Quality in Academic Libraries.
by: Pritchard, Sarah M.
Published: (1996)
by: Pritchard, Sarah M.
Published: (1996)
Gathering Client Data: What Works?
by: Avery, Christine, et al.
Published: (1995)
by: Avery, Christine, et al.
Published: (1995)
TQM Training; The Library Service Challenge.
by: Loney, Tim, et al.
Published: (1993)
by: Loney, Tim, et al.
Published: (1993)
An Evaluation of Reference Desk Service in the Brigham Young University Library.
by: Hall, Blaine H., et al.
Published: (1987)
by: Hall, Blaine H., et al.
Published: (1987)
Creating Partnerships: Forging a Chain of Service Quality.
by: Lynch, Richard, et al.
Published: (1993)
by: Lynch, Richard, et al.
Published: (1993)
Measures of User Evaluation at Two Academic Libraries: Prolegomena.
by: Budd, John, et al.
Published: (1982)
by: Budd, John, et al.
Published: (1982)
A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.
by: Cook, Colleen, et al.
Published: (2000)
by: Cook, Colleen, et al.
Published: (2000)
Service Quality: A Concept not Fully Explored.
by: Hernon, Peter, et al.
Published: (2001)
by: Hernon, Peter, et al.
Published: (2001)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)
by: Harless, David W., et al.
Published: (1999)
User Surveys and Evaluation of Library Services. SPEC Kit #71.
Published: (1981)
Published: (1981)
From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
by: Apostolou, A. S., et al.
Published: (1999)
by: Apostolou, A. S., et al.
Published: (1999)
The Library as an Information Utility in the University Context: Evolution and Measurement of Service
by: Kantor, P. B.
Published: (1976)
by: Kantor, P. B.
Published: (1976)
A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries.
by: Calvert, Philip J.
Published: (1998)
by: Calvert, Philip J.
Published: (1998)
Assessment Plan for Interlibrary Loan Departments at Academic Libraries.
by: Littlejohn, Nancy, et al.
Published: (1996)
by: Littlejohn, Nancy, et al.
Published: (1996)
"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
by: Cook, Colleen, et al.
Published: (2003)
by: Cook, Colleen, et al.
Published: (2003)
TQM: The Director's Perspective.
by: Gapen, D. Kaye, et al.
Published: (1993)
by: Gapen, D. Kaye, et al.
Published: (1993)
Using the Assessment Cycle as a Tool for Collaboration
by: Flynn, Christie, et al.
Published: (2004)
by: Flynn, Christie, et al.
Published: (2004)
Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)
by: Calvert, Philip J.
Published: (1997)
A Forward-Looking Library Use Survey: WSU Libraries in the 21st Century.
by: Bancroft, Audrey F., et al.
Published: (1998)
by: Bancroft, Audrey F., et al.
Published: (1998)
User Statistics and Studies. SPEC Kit 25.
Published: (1976)
Published: (1976)
Assessing the Comfort Level Impact and Perceptual Value of Library Tours.
by: Mosley, Pixey Anne
Published: (1997)
by: Mosley, Pixey Anne
Published: (1997)
Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
by: Twum, Kojo Kakra, et al.
Published: (2022)
by: Twum, Kojo Kakra, et al.
Published: (2022)
Perspectives on User Satisfaction Surveys.
by: Cullen, Rowena
Published: (2001)
by: Cullen, Rowena
Published: (2001)
"Check This out": Assessing Customer Service at the Circulation Desk
by: Long, Dallas
Published: (2012)
by: Long, Dallas
Published: (2012)
Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
by: Schmidt, Janine B.
Published: (1979)
by: Schmidt, Janine B.
Published: (1979)
The Focus Group Interview: A Method for Assessing Users' Evaluation of Library Service.
by: Widdows, Richard, et al.
Published: (1991)
by: Widdows, Richard, et al.
Published: (1991)
Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
by: Garibay, Cecilia, et al.
Published: (2010)
by: Garibay, Cecilia, et al.
Published: (2010)
Similar Items
-
Measuring Service Quality in the Information Services Environment.
by: Maddox-Swan, Ruth
Published: (1998) -
Measuring and Improving the Quality of Public Services: A Hybrid Approach.
by: Seay, Thomas, et al.
Published: (1996) -
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998) -
Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
by: Penniman, W. David
Published: (1993) -
Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)