Ferguson, C. D., & Bunge, C. A. (1997). The Shape of Services To Come: Values-Based Reference Service for the Largely Digital Library.
Chicago Style (17th ed.) CitationFerguson, Chris D., and Charles A. Bunge. The Shape of Services To Come: Values-Based Reference Service for the Largely Digital Library. 1997.
MLA (9th ed.) CitationFerguson, Chris D., and Charles A. Bunge. The Shape of Services To Come: Values-Based Reference Service for the Largely Digital Library. 1997.
Warning: These citations may not always be 100% accurate.