Gespeichert in:
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1997
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ546251 |
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Inhaltsangabe:
- Using Public Library Reference Collections and Staff. Childers, Thomas A. Ethnic Studies Information Retrieval Information Seeking Library Collections Library Personnel Library Services Problems Public Libraries Reference Services Search Strategies Use Studies User Needs (Information) User Satisfaction (Information) Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the reference collection, service problems, and possible improvements through additional staff help. (AEF)