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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ549352 |
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Table of Contents:
- A Critique of Customer and Commodity. Budd, John M. Academic Libraries Access to Information Cultural Influences Higher Education Library Materials Library Services Social Influences Users (Information) Examines a number of writings that advocate a customer service approach for academic libraries and the attendant view of library materials and access as commodities. The examination is informed by a substantial body of thought that addresses questions relating to customers and commodities in light of some cultural, social, and intellectual concerns. (Author/LRW)