By Any Other Name, They're Still Our Customers.
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1997
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867181180948840448 |
|---|---|
| author | Sandy, John H. |
| author_facet | Sandy, John H. Sandy, John H. |
| collection | Education Resources Information Center |
| contents | By Any Other Name, They're Still Our Customers. Sandy, John H. Librarian Attitudes Library Services User Needs (Information) User Satisfaction (Information) Users (Information) Considers the use of the phrase "customer service" with reference to libraries and their users' needs, expectations, and satisfaction. Librarians' perceptions of those being served, and the public's view of library workers, are discussed, and a sidebar examines the history of fee-based subscription libraries. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ549394 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1997 |
| record_format | eric |
| spellingShingle | By Any Other Name, They're Still Our Customers. Sandy, John H. Librarian Attitudes Library Services User Needs (Information) User Satisfaction (Information) Users (Information) By Any Other Name, They're Still Our Customers. Sandy, John H. Librarian Attitudes Library Services User Needs (Information) User Satisfaction (Information) Users (Information) Considers the use of the phrase "customer service" with reference to libraries and their users' needs, expectations, and satisfaction. Librarians' perceptions of those being served, and the public's view of library workers, are discussed, and a sidebar examines the history of fee-based subscription libraries. (LRW) |
| title | By Any Other Name, They're Still Our Customers. |
| topic | Librarian Attitudes Library Services User Needs (Information) User Satisfaction (Information) Users (Information) |
| url | https://eric.ed.gov/?id=EJ549394 |