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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ549394 |
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Table of Contents:
- By Any Other Name, They're Still Our Customers. Sandy, John H. Librarian Attitudes Library Services User Needs (Information) User Satisfaction (Information) Users (Information) Considers the use of the phrase "customer service" with reference to libraries and their users' needs, expectations, and satisfaction. Librarians' perceptions of those being served, and the public's view of library workers, are discussed, and a sidebar examines the history of fee-based subscription libraries. (LRW)