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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ550759 |
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Table of Contents:
- Exceptional Information Delivery: Use the TQM-QIM-SLA Competencies Connection. St. Clair, Guy Competence Information Management Library Administration Library Associations Quality Control Special Libraries Total Quality Management Discusses three management concepts that can be used by special librarians or information management specialists to achieve excellence in information delivery: total quality management (TQM), quality information management (QIM), and the ideas in the Special Libraries Association's (SLA) "Competencies for Special Librarians of the 21st Century." (Author/LRW)