Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ550760 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Benchmark for Strategic Performance Improvement. Gohlke, Annette Benchmarking Comparative Analysis Library Administration Library Personnel Measurement Techniques Performance Factors Success Total Quality Management Users (Information) Explains benchmarking, a total quality management tool used to measure and compare the work processes in a library with those in other libraries to increase library performance. Topics include the main groups of upper management, clients, and staff; critical success factors for each group; and benefits of benchmarking. (Author/LRW)